We are committed to high quality in meeting the requirements of our customers. This includes providing prompt and reliable customer service.
Our main priority is to provide complete information security and data protection for the assets and customer data entrusted to us.
When a deposit lifecycle ends, the material is destroyed according to DIN 66399 protection class 3, unless otherwise stipulated in the contract.
Since 2012, HanseEscrow has been certified in accordance with ISO 9001:2015. Therefore, customers can be sure that we put into play and maintain all of the processes required for the quality management system. ISO 9001 certification shows that HanseEscrow places special emphasis on keeping customer needs in mind and that meeting those needs is our main goal. The quality management system ensures that we constantly monitor, improve and efficiently plan the processes, products and services we offer. Doing so enables HanseEscrow to achieve a high level of customer satisfaction by offering services and products relevant in today’s world.
Absolute professionality and accuracy are HanseEscrow’s secret to success. Manufacturers trust us with their trade secrets and large corporations appreciate that we deliver the agreed upon services to the letter. Customers, shareholders and employees: All of them place high expectations on the security responsibility of HanseEscrow’s services and products. After all, the goal is to protect trade secrets, customer data and other data from abuse and ensure that they are only used for their designated purposes.
We developed an information security management system to document the high security and data protection levels we provide and in 2017 we achieved certification in accordance with ISO/IEC 27001. At HanseEscrow, the Integrated Management System (IMS) combines the requirements from ISO 9001 and ISO/IEC 27001:2022 and helps make sure that possible weaknesses, and the risks that accompany them, can be discovered and eliminated.
Since 2016, we have been storing and destroying the materials entrusted to us in accordance with the principles and standards described in DIN 66399.
As neutral intermediary, manufacturers entrust their trade secrets to us and large corporations know that we deliver as agreed. To maintain our good reputation, we adhere to the fundamentals of good management. They include following guidelines, adhering to laws and ethical standards as well as having an Integrated Management System (IMS) based on ISO 9001, ISO/IEC 27001 and DIN 66399.